BTS Documents

Documents


Risk Management in the new ISO Standard

Description.

The new Quality Management System Standard ISO 9001 and Environmental Management System ISO 14001 were reviewed in September of 2015. Both standards (in the new clause 6.1) include requirements for “Actions to address risks and opportunities.” This new requirement is creating concerns among companies.  Of special concern are the implementation of methodologies to address the requirement and the extent of documentation needed as evidence for compliance.  In the coming week, I will be providing some ideas and tidbits for practical ways to address these concerns.

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Date added: 2016-04-12
Date Modified: 2016-04-12


Information Security

Description.
Sistema de Gestion de la Seguridad de la Informacion. Que es un sistema de gestion de la seguridad de la informacion? Por donde empiezo?

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Date added: 2010-12-03
Date Modified: 2010-12-21


Catalogo de Cursos

Description.

BTS Consulting Atencion al Cliente bajo el Sistema de Gestion de Aseguramiento de la Calidad Gestion de Satisfaccion – Lineamientos para la gestion de manejo de reclamos en una organizacion (ISO 10002) Medidores de Satisfaccion – Como medir las oportunidades de mejoria Calidad — Tecnicas de Auditoria de proceso - Entendiendo e Implementando ISO 9001:2000. Como implementer y Certificar ISO 9001 en la industria de servicios Auditor Interno ISO 9001:2000 Como desarrollar un programa efectivo de Acciones Correctivas y Preventivas. Curso de Introducción al Sistema para la Gestion de la Seguridad de la Informacion.

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Date added: 2010-12-03
Date Modified: 2016-04-12


Training Catalog 2008

Description.
Participants will be exposed to practical situations designed to have managers and service reps view service from the customer's perspective and focus consistently on enhancing service delivery. Participants also become aware of the importance of meeting customer requirements and their impact in the Quality Management System, as well as the im- portance of complaints as opportunities for improvement.

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Date added: 2010-12-02
Date Modified: 2010-12-21


BTS Corporate Presentation Jan 2008

Description.
Business Trade and Services Inc./ BTS Consulting founded in 2002 A local leader in conformity assessment services and improvement solutions.

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Date added: 2010-12-02
Date Modified: 2010-12-21